These General Sales Conditions apply to any purchase of products sold on (the ‘Website’), an e-commerce website owned by Carlo Moretti Venezia Srl, a company with legal address at Fondamenta Manin, 3 - 30141 Murano (Venice) and VAT number 04497740276 (the ‘Seller’). These General Sales Conditions are governed by the Italian Consumer Code (Legislative Decree no. 206/2005 as subsequently amended) and other applicable laws and rules. The Seller reserves the right to amend these General Sales Conditions at any time and at their sole discretion without prior notice. Any amendments made shall be effective from their publication date on the Website and shall only apply to sales completed from that date onwards.


The term ‘product availability’ means the actual availability of products at the moment the Customer places a purchase order. Such availability is given for indication purposes only and shall in any case be deemed as non-binding to the Seller. Should all or part of the goods be unavailable when a purchase order is placed, the Seller agrees to promptly notify the Customer of said unavailability by email. If the Customer requests to have the purchase order cancelled and to terminate the agreement, the Seller shall refund any amount paid within fourteen (14) days of being notified of said decision by the Customer.


Products shown on the Website can be bought by selecting all of the items the Customer is interested in and adding them to the virtual shopping cart. Once the products have been selected and added to the shopping cart, the Customer will be invited to register or log in to the Website (if the Customer has already registered) in order to complete the purchase order and perform the agreement.

Before placing the order, the Customer may update the list of products added to the cart, remove any items and change their quantities. During this step, the Customer may also insert any discount code in the relevant field. By clicking on the ‘NEXT’ button, the Customer will be shown the final order summary with the final pricing and any shipping costs. The Customer may amend the data provided during registration (e.g. by modifying their shipping address or billing address, or adding an optional phone number to be called for any communications regarding their purchase) and select their preferred payment method. To complete their order, the Customer will need to expressly acknowledge these General Sales Conditions. When the Customer selects the ‘PLACE ORDER’ button, they will be automatically redirected to the payment processing page. After successfully processing the payment, the purchase order will be deemed as confirmed and cannot be further amended. The confirmed order will then be sent to the Seller; at the same time, a copy of the order will be sent to the Customer at the email address provided within the order.


The prices of products are those shown on the Website as soon as the Customer sends a purchase order. All prices include standard packaging costs, VAT (where applicable), and any indirect taxes (where applicable), but do not include shipping costs. Shipping costs shall be expressly indicated within an order confirmation on the Website when the minimum expense entitled to free delivery has not been reached. The Customer shall pay the total price shown in the order confirmation to the Seller. Products and prices advertised on the Website are subject to change without prior notice. The Customer is always recommended to review the final sale price before placing their purchase order.


Purchased products, shipping costs, and any other due fees may be paid for by credit card (Visa, MasterCard, Visa Electron, VPay, Maestro) or via PayPal.

The Seller shall not be entitled to know any information about the Customer’s credit card at any stage of the payment process. The Customer will be automatically redirected to a secure website and their credit card data will be directly communicated to the bank’s gateway manager, i.e. the operating company which processes payments on behalf of the Seller. Secure data transmission occurs by using SSL (SecureSocketLayer) technology to encrypt data transfer. Those data cannot be accessed by anyone, including the Seller.


The Seller undertakes to use their best efforts to ship the goods within two (2) working days from receiving payment from the Customer in order to meet lead times. The Seller further undertakes to hand the products in perfect conditions to the courier.

At the time of shipment, the Seller shall send an information email to the Customer confirming the fulfilment of the order and the transfer of parcel custody to the shipper, with all details required to track the shipment status. If the Customer is not physically present at the stated address at the time of product delivery, the courier will leave a notice of the attempted delivery and will try a new delivery attempt within the following 24 hours. The Customer shall contact the courier to agree the terms of the new delivery.

Upon receiving the goods, the Customer must verify that the number of parcels is correct and check whether the parcels are perfectly sealed, intact and undamaged. Each parcel is sealed with packing tape to guarantee security of goods, prevent it from being opened, and immediately show any sign of tampering. If the parcels are damaged, the Customer shall immediately assess the damage properly and notify the courier that they accept the delivery with specific reservation, otherwise the parcel will be deemed as duly delivered. The Customer shall promptly notify the Seller (within 2 days) of any defects in the goods received and/or any damages occurred during the shipment. This kind of notification shall occur in writing by sending an email message to the address shown on the Website. The Customer must give proof of damages by providing photos, videos or other relevant documentation. Should any defect or damage to the products be confirmed, the Seller shall promptly offer to repair the products, replace them, or refund the purchase price in full or in part. The risk of the goods being lost, damaged, tampered, or stolen will be passed to the Client as soon as they (or any designated third-party other than the courier) take physical possession of the goods.


For any post-sale issues, the Customer may contact the Seller by writing at the email address or calling the phone number shown on the Website. In order to facilitate customer service tasks, the Customer should mention the relevant purchase order number and give as much information as needed.


The Customer may withdraw from the product purchase agreement, in full or in part, within fourteen (14) days from the product delivery date, in compliance with the applicable law. After notifying their will to return the product(s), the Customer must send the product(s) back to the Seller within fourteen (14) calendar days. After the above deadlines expire, no return of products will be accepted and the withdrawal from the agreement will be rendered ineffective.

The Seller will accept no return of products if their package was tampered with or opened after the delivery. In order for the Customer to exercise their right of withdrawal, the products must be returned in the same conditions they were delivered, in the original parcel with appropriate labels. The products must not be used, washed, assembled, damaged, or lost before arriving at the Seller’s premises. The Customer must return the products in the same packaging they were delivered.

The Customer may exercise their right of return by completing the appropriate form in full (download from here) and sending it to the email address The Customer will then receive a Return Authorisation Number (RAN) and instructions on how to return the products. The products returned shall be shipped within the next fourteen (14) days. The Customer shall be liable for all direct costs incurred to return the products.


The Seller shall assess the quality of the returned product(s) within their warehouse premises. The Seller reserves the right to decline any refunds if the returned products do not comply with this Sales Conditions or do not match the products bought by the Customer.

The Seller shall perform all relevant assessments and decide whether to accept the products returned to their warehouse within three (3) working days from the receipt of those products. Following their acceptance of the products, the Seller will refund the Customer the full price net of shipping costs within fourteen (14) days. Refunds shall be processed through the same payment system used by the Customer.

If the Customer exercised their right of withdrawal in compliance with all the prerequisites set forth herein, they will be refunded the product price in full. In case of non-compliant or defective products, the Seller shall also refund any shipping costs incurred by the Customer when placing their order; otherwise the Customer will be liable for those costs.

The refund processing and notification time depends on the bank involved.


The guarantee offered is defined in Articles 128 to 132 of the Italian Consumer Code (Legislative Decree no. 206/2005).

Said guarantee does not cover any damages or defects caused by negligence, improper use, handling, assembly, installation, or non-compliant use with the instructions provided. Products repaired by personnel who has not been authorised by the manufacturer are also excluded from the guarantee.

If the Customer fails to provide proof of purchase, alters the product identification number, or alters any data included in the guarantee or the proof of purchase, they will lose their right to have the product guarantee applied.


The Website ( is a registered domain owned by Carlo Moretti Venezia Srl. This domain cannot be used without its owner’s written authorisation. All contents, designs, source code, trademarks and trade names included on this Website, as well as any distinctive marks, images, photos, drawings, graphs, logos, and data, are solely and exclusively owned by Carlo Moretti Venezia Srl. Any reproduction of the Website in whole or in part (including by hyperlinking) as well as any of its contents without written approval from Carlo Moretti Venezia Srl is expressly forbidden.

Any copy, reproduction, adaptation, modification, distribution, sale, public disclosure, and use of the contents of the Website without prior written authorisation by Carlo Moretti Venezia Srl, as well as any other actions infringing the relevant legislation on intellectual and/or industrial property, are also strictly forbidden.

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